Refund & Return Policy

At ToyPakistan.com, customer satisfaction and privacy are our top priorities. We offer a simple and fair return and exchange policy to ensure a smooth shopping experience.

7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order, subject to the conditions below.

Eligible Conditions for Return or Exchange

  • The product is damaged, defective, or not working properly.
  • You received the wrong item.
  • The product is unused, unopened, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Products that have been opened or used.
  • Items without original packaging.
  • Products damaged due to misuse or improper handling.

How to Request a Return or Exchange

  1. Contact our support team within 7 days of receiving your order.
  2. Provide your order number and clear photos of the product (if damaged or incorrect).
  3. Our team will guide you through the return or exchange process.

Refund Process

  • Refunds are issued after we receive and inspect the returned product.
  • If approved, the refund will be processed within a few working days.
  • Shipping charges are non-refundable unless the error was from our side.

Exchange Process

  • Once the returned product is approved, we will ship the replacement item.
  • If the replacement product has a price difference, it will be adjusted accordingly.

Important Notes

  • Returns or exchanges requested after 7 days will not be accepted.
  • We reserve the right to reject returns that do not meet the policy conditions.

Contact Us

If you need help with a return or exchange, please contact us: